Cancellation Policy

STUDIO POLICIES • 24hr cancelation period – all classes cancelled within 24hrs will be charged at full rate • Your timeslot will start at your scheduled time – should you be late, you will only have the remainder of your timeslot available for your session • No zips, clips or anything that can damage the equipment • Barefoot or socks on the equipment – gym/running shoes may be used for rebounding • All classes are payable upfront for the month ahead – this includes pay per class where the client wants a set timeslot • In the event that a client pays per class – they must pay for every session before leaving the premises. CONTRACT Ts & Cs • Payable every month over a 6/12 consecutive monthly period. • Includes payment over December and January. • 12 month option is worked out over a period of 48 and divided into 12 monthly payments - this allows for a months worth of free classes already incorporated into the monthly fee to allow for holidays and sickness. • 6 month option is worked out over 26 weeks and divided into 6 monthly payments. • All contract option types include a 10% discount. • No classes are transferrable. • No cancelled classes will be carried over. • Classes may be rescheduled subject to instructor availability. • Contracts cannot be placed on hold • Contract clients may fall into group classes to catch up a class provided that: a) Client made prior arrangements to do so b) There is space available in the class c) They are using this option as a catch up for a missed class and not as an extra session d) This does not become the norm Added bonus: All clients on contract receive access to the membership area on the website with extra videos (for extra workouts or to account for classes missed), an eating plan, extra short videos and other bonus material. CONTRACT CANCELATION POLICY: • One calendar month's cancelation notice period required which carries a penalty fee of 1 months additional monthly fee to account for the discounted rate of the package. • Pricing will be adapted on 1 January of every year to account for the annual pricing increase - this increase is usually very small, around 3-5%. • Contract renewal after 6/12 months will be automatic unless it has been expressed to your instructor or studio owner to de-activate. • Rejoining fee of R1000 for those who have cancelled a contract within the previous 3 months to avoid manipulation of the contract Ts and Cs. STUDIO RELEASE OF LIABILITY: This is a legally binding release, waive

Contact Details

• 450 Jacqueline Drive, Garsfontein, Pretoria, South Africa

  0823021659

  Pilatesb.info@gmail.com